{"id":15613,"date":"2026-09-08T10:59:42","date_gmt":"2026-09-08T08:59:42","guid":{"rendered":"https:\/\/ddiiva.ee\/returns\/"},"modified":"2026-09-08T11:27:28","modified_gmt":"2026-09-08T09:27:28","slug":"returns","status":"publish","type":"page","link":"https:\/\/ddiiva.ee\/en\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15613\" class=\"elementor elementor-15613 elementor-15570\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2616c8 e-flex e-con-boxed e-con e-parent\" data-id=\"c2616c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8edf5b7 elementor-widget elementor-widget-heading\" data-id=\"8edf5b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">WITHDRAW FROM THE CONTRACT<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e52b358 e-flex e-con-boxed e-con e-parent\" data-id=\"e52b358\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e0537bf e-con-full e-flex e-con e-child\" data-id=\"e0537bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-825823d elementor-widget elementor-widget-text-editor\" data-id=\"825823d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\">If you wish to withdraw from a purchase made at the DDiiva online store, please fill out the withdrawal form below. After submitting the form, we will send you a confirmation email with instructions for returning the goods. <\/p>\n<p dir=\"ltr\">You have the right to withdraw from goods purchased in the online store within 14 days of receiving the items, provided that no exceptions to the right of withdrawal apply to the product.<\/p><p dir=\"ltr\"><br><\/p>\n<p dir=\"ltr\"><strong>Please note:<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>the returned product must be unused and undamaged, with all tags and labels still attached;<\/li>\n<li>you may examine the product only to the extent necessary to determine its nature, characteristics, and functioning. You may try the product on as you would in a physical store\u2014meaning, please try on lingerie over your own underwear; <\/li>\n<li>if possible, return the product in its original packaging;<\/li>\n<li>if the product has been worn, washed, shows traces of perfume or makeup, or if the tags have been removed, we have the right to reduce the refund amount by the decrease in value;<\/li>\n<li>direct costs related to returning the goods are borne by the buyer, unless we sent the wrong or a defective product;<\/li>\n<li>after submitting the withdrawal application, the goods must be returned within 14 days at the latest;<\/li>\n<li>we will refund the money to the same payment method used for the purchase within 14 days of receiving the withdrawal application. We have the right to delay payment until we have received the goods back or you have provided proof of their return; <\/li>\n<li>we also refund the initial delivery costs. If you chose a delivery method more expensive than our standard cheapest option, we will refund the cost of the cheapest standard delivery method. <\/li>\n<\/ul><div><br><\/div>\n<p dir=\"ltr\"><strong>What the right of withdrawal does not cover:<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>products sealed with a hygiene seal if the seal or protective sticker has been removed. This applies to bikini bottoms, panties, and tights. Please try these products on over your own underwear and do not remove the hygiene sticker until you have decided to keep the product;  <\/li>\n<li>purchases made by a legal entity. The 14-day right of withdrawal applies only to consumers\u2014that is, a natural person who buys outside of their economic or professional activity. <\/li>\n<\/ul>\n<p dir=\"ltr\"><br><\/p><p dir=\"ltr\">Would you rather exchange the product for a different size or model? Write to <a href=\"mailto:karis@ddiiva.ee\">karis@ddiiva.ee<\/a>, we are happy to help. <\/p>\n<p dir=\"ltr\"><br><\/p><p dir=\"ltr\">You can find more detailed terms in our <a href=\"https:\/\/ddiiva.ee\/en\/terms-and-conditions\/\">Terms of Sale<\/a> and on the <a href=\"https:\/\/ddiiva.ee\/en\/shipping-and-returns\/\">Delivery and Returns<\/a> page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c73d8f4 elementor-widget elementor-widget-heading\" data-id=\"c73d8f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Withdrawal Application<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7020a17 elementor-button-align-start elementor-widget elementor-widget-form\" data-id=\"7020a17\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Withdrawal Application\" aria-label=\"Withdrawal Application\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"15613\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"7020a17\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Returns - DDiiva\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"15613\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-40 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-60 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail address\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_4d6a00b elementor-col-40 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4d6a00b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_4d6a00b]\" id=\"form-field-field_4d6a00b\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_b71bea9 elementor-col-60 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b71bea9\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tOrder number:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_b71bea9]\" id=\"form-field-field_b71bea9\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_8ef9480 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8ef9480\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tOrder date\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[field_8ef9480]\" id=\"form-field-field_8ef9480\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field\" required=\"required\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_6d105d8 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6d105d8\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDate of receipt\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[field_6d105d8]\" id=\"form-field-field_6d105d8\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field\" required=\"required\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_0099f26 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_0099f26\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tProducts, sizes, and quantities being returned\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_0099f26]\" id=\"form-field-field_0099f26\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_cd40f28 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_cd40f28\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tReason for withdrawal (optional)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_cd40f28]\" id=\"form-field-field_cd40f28\" rows=\"4\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_1c10658 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_1c10658]\" id=\"form-field-field_1c10658\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_1c10658\">With this application, I confirm that the product is unused, in its original packaging, and includes all parts. The returned goods and packaging must not be damaged in any way. <\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_836f654 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_836f654]\" id=\"form-field-field_836f654\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_836f654\">I have read and agree to the DDiiva privacy policy.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Confirm withdrawal<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0aa6800 e-flex e-con-boxed e-con e-parent\" data-id=\"0aa6800\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>WITHDRAW FROM THE CONTRACT If you wish to withdraw from a purchase made at the DDiiva online store, please fill out the withdrawal form below. After submitting the form, we will send you a confirmation email with instructions for returning the goods. You have the right to withdraw from goods purchased in the online store [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-15613","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns - DDiiva<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ddiiva.ee\/en\/returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns - DDiiva\" \/>\n<meta property=\"og:description\" content=\"WITHDRAW FROM THE CONTRACT If you wish to withdraw from a purchase made at the DDiiva online store, please fill out the withdrawal form below. After submitting the form, we will send you a confirmation email with instructions for returning the goods. You have the right to withdraw from goods purchased in the online store [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ddiiva.ee\/en\/returns\/\" \/>\n<meta property=\"og:site_name\" content=\"DDiiva\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/groups\/799224590523900\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-08T09:27:28+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ddiiva.ee\\\/en\\\/returns\\\/\",\"url\":\"https:\\\/\\\/ddiiva.ee\\\/en\\\/returns\\\/\",\"name\":\"Returns - DDiiva\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ddiiva.ee\\\/en\\\/#website\"},\"datePublished\":\"2026-09-08T08:59:42+00:00\",\"dateModified\":\"2026-09-08T09:27:28+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ddiiva.ee\\\/en\\\/returns\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ddiiva.ee\\\/en\\\/returns\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ddiiva.ee\\\/en\\\/returns\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/ddiiva.ee\\\/en\\\/plus-size-womens-lingerie-bikinis-and-clothing\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Returns\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ddiiva.ee\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/ddiiva.ee\\\/en\\\/\",\"name\":\"DDiiva\",\"description\":\"Kurvika naise karismaatiline pesu\",\"publisher\":{\"@id\":\"https:\\\/\\\/ddiiva.ee\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ddiiva.ee\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/ddiiva.ee\\\/en\\\/#organization\",\"name\":\"DDiiva\",\"url\":\"https:\\\/\\\/ddiiva.ee\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/ddiiva.ee\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/ddiiva.ee\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/cropped-DDIIVA-logo-e1739220674236.png\",\"contentUrl\":\"https:\\\/\\\/ddiiva.ee\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/cropped-DDIIVA-logo-e1739220674236.png\",\"width\":512,\"height\":347,\"caption\":\"DDiiva\"},\"image\":{\"@id\":\"https:\\\/\\\/ddiiva.ee\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/groups\\\/799224590523900\",\"https:\\\/\\\/www.instagram.com\\\/ddiiva.ee\\\/\",\"https:\\\/\\\/www.tiktok.com\\\/@12karis\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Returns - DDiiva","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ddiiva.ee\/en\/returns\/","og_locale":"en_US","og_type":"article","og_title":"Returns - DDiiva","og_description":"WITHDRAW FROM THE CONTRACT If you wish to withdraw from a purchase made at the DDiiva online store, please fill out the withdrawal form below. After submitting the form, we will send you a confirmation email with instructions for returning the goods. 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